FAQs

1. General Questions

DO YOU ACCEPT ORDERS FROM DIFFERENT COUNTRIES?

No! We accept orders only in the U.S. at this time. We recommend ordering to mailing addresses that you know you'll be able to access your product such as your home, as opposed to a business address. Product WILL NOT be delivered to P.O. Box address.

IS SHIPPING NORMAL?

Yes! Free shipping on all products. Please review our shipping policy for more details.

CAN I CHANGE MY DELIVERY ADDRESS?

No! Once your order is placed your delivery address cannot be changed. Unfortunately, B. A. Wayne Support Team aren’t able to amend the delivery address for your order once it’s been placed.

SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.

HOW LONG DO I HAVE TO RETURN?

Please read the Doba marketplace return policy in the shipping policy section.

2. Orders

I WANT TO CHANGE MY ORDER

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or size
Delivery/billing address
Adding items to your order
Shipping method

NOTE: IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

3. Order Status & Package Tracking

You may Track Your Order by entering the order number, email address, and associated billing zip code. You can then view your order status and tracking information.

Please remember, when your order ships you will receive a confirmation email containing tracking information. You can click on Track My Order from the shipping email confirmation to view your shipment(s) progress.

Happy Pet. Happy World.

Hi there! We all know that pets provide a sense of companionship among all of us. So, I started this online store two years ago with the intention for providing all pet lovers the joy and happiness needed for your pets. Our pets provide comfort, relaxation and therapy, despite what's going on in the world today. I strongly believe, "Happy Pet. Happy World."

- Dr. Andre Barnett, Founder & Owner

Shop Now